IT and Computer Support
Do you feel that you're being "nickeled and dimed" by computer support fees?
Do you seem to be paying for the same fix over and over again?
We offer comprehensive support plans that cover all incidents for your covered computer equipment
for one low monthly price, with fast and reliable service and follow up.
We are there WHEN you need us:
- We process over 300 support tickets a month and maintain an
average response time under 1 hour.
- We maintain an overall on-time performance rate over 96%.
- Everyone in your company can reach us online at www.servicestrack.com to submit and monitor your tickets.
Affordable IT and Computer Support
If you can't predict your computer support costs, you need a solution that simplifies
your IT expenses through flat-fee monthly infrastructure services. Your monthly
bill for computer support and infrastructure management varies only by the changes
in your business, such as new employee computer setups, office moves, or other special
projects. All of your covered desktops, laptops, and servers are supported without limit.
Features and Benefits
- Remote monitoring proactively prevents failures
- Routine software updates
- Network account maintenance
- Hardware & software troubleshooting
- Remote service saves times
- Onsite support provided when needed
- Virus and spyware protection/notification
- Asset and patch management
- Support for conferencing room systems
- Assistance with vendor negotiations
- Support for Office applications